Community Safety Officer
22nd May, 2024 Read time 4 minutes

Community Safety Officer

Company Website:
Location: Burnley
Last Updated: 22nd May 2024

Full Job Description

We are looking for an enthusiastic and proactive Community Safety Officer to work as part of our Community Safety Team within Calico Homes in Burnley.

The role will require you to work alongside colleagues and partners with the aim of reducing and Anti-social behaviour (ASB), hate crime and domestic abuse in our neighbourhoods. You will manage ASB, hate crime and domestic abuse reports always ensuring positive outcomes for our customers and communities.

The successful candidate will be experienced in responding to and dealing with anti-social behaviour, be values driven and able to work in a fast-paced environment. You will be confident in managing all aspects of ASB using a harm centred and personalised approach, including complex case management, variety of interventions, preparation of legal paperwork and court attendance. You will have excellent communication skills and an ability to manage a complex workload while meeting tight deadlines. You will have good negotiation, influencing, organisational skills and an ability to engage with a diverse range of customers and partners using a personalised approach.

You will support the Community Safety Coordinator to give assurance around ASB, hate crime and domestic abuse case performance and to deliver positive change in our neighbourhoods.

You can find more details on the role and key deliverables in the Role Profile.

Day in the life of a community safety officer

  • Deliver a harm centred approach within our community safety service
  • Undertake detailed investigations
  • Gather evidence, take statements, prepare case files and provide evidence for legal proceedings
  • Use a range of tools and interventions to prevent and tackle asb, domestic abuse and hate crime
  • Work with key partners to provide innovative solutions to community safety issues in our neighbourhoods
  • Complete risk assessments, action plans and safeguarding referrals
  • Managing your own caseload
  • Be visible in Neighbourhoods to build positive relationships
  • Making sure all IT systems are updated accurately and timely
What you will get in return
The opportunity to make a real difference to people’s lives

  • Competitive salary
  • 25 days holiday + 8 Bank Holidays
  • A fabulous wellbeing programme
  • Be part of a values lead culture
  • Quality learning and development opportunities
  • Join a unique and diverse group of companies with growth ambitions

There are so many more benefits to working for Calico Homes and the Calico Group, too many to mention! Calico has a reputation both locally and nationally as an employer of choice, ranked 2nd in the “Inclusive top 50 UK Employers list” – an achievement we are exceptionally proud of.

What you’ll need to be a success

  • A passion for providing exceptional service to help customers to live their best lives.
  • A flexible and innovative approach to community safety delivery
  • Self-motivation and a keen team player
  • Knowledge of Housing Legislation and legal processes with relevance to social housing
  • Knowledge of relevant aspects of crime and disorder related legislation and best practice
  • The ability to take an early intervention approach to resolve issues
  • Experience of managing conflicting priorities
  • Good attention to detail
  • Good knowledge of using MS office (Teams, outlook, word, excel)
  • Excellent and timely record keeping

Ready to apply?

If you think you have everything we’re looking for in a Community Safety Officer then we’d love to hear from you.
About Calico Homes
Calico Homes’ is a values led company who through investing in local communities where everyone thrives – through innovation, strength and collaboration. Calico Homes, along with all other parts of the Group, have a shared purpose as part of the Calico Group, to make a real difference to people’s lives.

Each part of the Calico Group has its own specialism and expertise but the “One Calico” vision is to help people to build a better future, whatever their background and wherever they are in their life’s journey.
Because we know we can always do more for our customers, we are continually expanding the range of services which we offer and looking for new talent. This means we need more amazing people who share our values and have real passion for helping others.

Calico are committed to equality of opportunity for all staff and wish to be representative of the communities in which we work. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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