Facilities Management Assistant (Office for Students)

Are you ready for an interesting role, with plenty of variety in every day? Come and join the Office for Students (OfS) as an FM Assistant within our friendly Facilities Management (FM) team. Two roles are available, one full-time and one part-time, resulting from internal promotion/retirement.

As the independent regulator for the Higher Education sector in England, the OfS is an interesting place in which to put your skills into practice and develop them further. We are focused on ensuring the best possible outcomes for all students, and the FM team is at the heart of this work. Taking responsibility for the safe functioning of our campus and buildings, they enable OfS to get on with the important job of delivering even better opportunities for England’s students.

We’re proud of our people, our culture, and the benefits we offer. At the OfS we want to create a welcoming and engaging working environment which is free from discrimination. We particularly welcome applications from people with a disability or impairment, those who identify as lesbian, bisexual, gay or transgender, and those from a black, Asian and minority ethnic background, as these groups are under-represented within our workforce.
Job description
As an FM assistant, you will often be the face of the OfS for staff and visitors to our Bristol site, taking on a variety of duties to ensure that our offices, facilities, and equipment are operating safely and effectively. From handling front-of-house services and setting up meeting rooms through to addressing potential health and safety issues, you will be part of a team who are passionate about their work. While some maintenance activities will be planned, the team also work reactively, responding quickly to issues as they emerge. This means every day will present you with a range of challenges, and you will have the scope to work closely with colleagues from all departments.

We are keen to help you put your skills into practice and put you on a fascinating career trajectory. You will therefore find plenty of development opportunities here at OfS, with scope for specialist training, plus a genuinely supportive workplace in which colleagues will really appreciate your input.

Job Description

Front of house duties

Greeting and inducting visitors and staff to site
Receiving deliveries and liaising with a variety of FM contractors
Delivering FM services

Working as part of a team to deliver agreed service standards for the OfS across the site
Responding appropriately to site queries, requests, or complaints
Undertaking regular procedures and checks
Carrying out reactive tasks as required
Maintain consumable stocks across site (tea, coffee, stationery etc)
Distribution and collection of mail
Setting up meeting spaces
Occasional printing requests
Assisting with furniture moves
Health, safety, and the environment

First aid and fire marshal duties (training will be provided)
Maintain compliance with H&S policies across the campus, following agreed procedures and record-keeping
Identification and reporting of potential H&S risks/issues
Stakeholder engagement

Effective engagement with internal and external stakeholders, always acting professionally
Team working

Working effectively with other team members to achieve departmental tasks.

Responsibilities

What is required to succeed in the role?

To make the most of this opportunity you will need:

exceptional customer service and communication skills, with the ability to engage with others through email, telephone, and face-to-face in a Covid-secure manner
the ability to problem-solve and identify when something needs to be done and react accordingly
to be able to listen, take directions and provide feedback
to be a team player who is friendly, personable, and keen to respond to work requests
good organisational and IT skills
ability to prioritise your own tasks
a good basic level of numeracy and literacy
ability to safely assess and move loads (training will be given)
Benefits
• Learning and development tailored to your role
•An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension