Facilities Assistant (Jisc)

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We operate shared digital infrastructure and services; negotiate sector-wide deals with IT vendors and commercial publishers; and provide trusted advice and practical assistance for universities, colleges and learning providers.

We are looking for a Front of House / Facilities Assistant to be based full time at our Bristol office.

About the role:
On a day to day basis you will be responsible for front of house and back office support at our Bristol office. This will include reception duties, facilities and administrative support for staff and visitors such as travel bookings, stationary requests, post and deliveries, health and safety , facilities tasks and meeting room support.

This is a great opportunity to work in a busy front of house environment, where you will be responsible for the following:
• To support the facilities and front of house function for the Bristol office, ensuring communal areas and meeting rooms are properly laid out
• Supporting in the operation of contracts across offices, dealing with supplier invoices and purchase requisitions
• You will maintain the Office Administration handbook and ensure compliance with office procedures
• You will be involved in all aspects of office refurbishment, maintenance, and expansion projects, liaising with staff and external contractors whilst on site
• To act as first point of contact for new starters including induction, access control, and health and safety matters

About you:
We know that sometimes people can be put off from applying for a job if they think they can’t tick every box. But we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we are looking for, go ahead and apply. You could be exactly what we need!

We’re looking for someone with:
• A passion for customer service with the ability to handle queries in a professional, courteous and efficient manner
• Front of house / reception experience is required, and experience of facilities management is desirable
• Fantastic communication skills
• Confident using Microsoft office packages (Outlook, Word, Excel)
• Organised and able to use initiative to manage priorities
• To problem solve, and be calm, under pressure

Why work at Jisc:
You can look forward to a rewarding job with opportunities to develop your career. We’re always learning and developing, and all our people have access to a huge variety of learning resources to help them achieve this.
Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days holidays per annum plus bank holidays including an additional 3 days paid leave between Christmas and New Year
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans