Facilities Officer (UPP ltd)

UPP currently has an exciting opportunity for a Facilities Officer to join our team. This is a permanent, full- time position working 42 hours per week, Monday to Sunday on a 4 day on and 4 day off basis, 8pm to 8am. The Facilities Officer will provide comprehensive support to the residence’s management team, and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.

Salary Circa: £29,301 Per annum

Benefits Include: Cycle to work scheme, pension, store discounts 25 days holiday plus bank holidays, life insurance and many other perks.
Location: Eleanor Rosa House, Stratford

The role:

Security and Health and Safety

• Carry out regular patrols of the residence and grounds, reporting any security/safety issues
• Monitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence management
• Control, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions are provided
• Respond effectively to fire alarm activations and when required, liaise with the emergency services

Maintenance

• Once appropriately trained, undertake reactive maintenance tasks, such as replacing lamps, unblocking toilets, unblocking showers, and acting as the first line maintenance response.
• Carry out equipment and water checks, as required which would include low used outlet flushing and fire extinguisher and blanket checks etc.

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Reception duties

• Monitor the signing in and out of all guests, visitors and contractors
• Complete help desk forms for reactive maintenance and pass to the relevant persons
• Deal with queries and complaints in an efficient, professional and courteous manner

Report writing

• Complete all necessary reports including incident reports, noise reports, accident reports and others as required
• Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
• Provide evidence and reports when requested

Customer and Colleague Liaison

• Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates
• Liaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company’s policy for pastoral welfare

Other duties

• First Aid – appointed person responsibilities, if required
• Assist the residence team to prepare for new student arrivals
• Assist with open days, clearing days and other university events
• Provide cover at other hall of residence within UPP where necessary
• Work overtime, with reasonable notice, to cover for colleagues’ absences and during student arrival/departure periods
• Perform other general duties and other reasonable requests as and when required i.e. cleaning reception area, help with rubbish removal and other facilities requests.

We are a team of people with energy, pace and passion; if that sounds like you, apply now. For details of the full job description, contact Laverne Noel at [email protected]